Concord Supplies is committed to safeguarding the privacy and security of members of Concord Supplies e-community and visitors to our site in general. The nature of our business requires that we capture, record and maintains extensive transaction-related data, including personal information of buyers purchasing from Concord Supplies. Significant security measures are in place to protect this data and no information is shared except as provided in these policies.
In order to comply with informational requests made at our web site, and in order to provide transaction and payment processing services, Concord Supplies is required to collect and maintain on its systems certain personal and business information relating to the request or transaction. This information varies by the nature in which a buyer utilizes the Concord Supplies services and may include but is not limited to name and address, e-mail address, telephone numbers, purchase information, type of payment, amount of transaction, credit card numbers, passwords, shipping preferences, package tracking information, buyer identification numbers, and other order or buyer information.
Additionally, we may collect other non-identifying information, including IP (Internet Protocol) address, operating system and type of browser software.
When information is requested at the Concord Supplies site, the visitor is asked to complete an on-line request form. During completion of this form, a visitor is asked to provide contact information, including name and e-mail address. This information is used to contact the visitor in response to a specific request for information. In some cases, visitors may be requesting to be added to a mailing list, which may generate periodic communication from Concord Supplies.
For transaction and payment processing services, information will either be collected securely, using the Secure Sockets Layer (SSL) technology, from an on-line order form, or will be posted to Concord Supplies payment gateway using SSL encrypted name-value pairs or xml formatted requests. Under no circumstances does Concord Supplies ever request transaction related information through any means that is not secure and encrypted.
Information collected by Concord Supplies is used solely in connection with the provision if its services to the buyer and the information is accessible only to authorized Concord Supplies personnel and the parties to an individual transaction, including banks and credit card processing companies where necessary. Concord Supplies shares no information with third parties except as may be required by due process of law pertaining to specific transactions between buyers and sellers. Specifically, no information of any kind is made available to or sold to third parties for informational, analytical or marketing purposes. All information collected by Concord Supplies is maintained for a minimum of three (3) years.
Only authorized Concord Supplies personnel have access to personal information stored on Concord Supplies computer systems. For buyers, access to this information is available only by specific request and only to the buyer who engaged in a transaction.
Concord Supplies maintains a secure administration system which controls and logs all access to any personal information. Highly sensitive information, such as credit card numbers are always encrypted and are made available only to users with a security level capable of viewing such information.
Concord Supplies support personnel have access to transaction information in order to provide necessary support to our buyers. Concord Supplies limits employee access to those employees with a legitimate reason to access such information.
As a member of the financial processing community, Concord Supplies is compliant with Visa International standards for protecting account and transaction information and is subject to compliance with a number of other industry mandated privacy and security practices, including the following:
Concord Supplies understands and respects the importance of the information it collects and stores and makes every effort to control the accuracy and integrity of that information. In the event any visitor or buyer information changes or is found to be inaccurate, Concord Supplies will provide a way to update or correct that information.
All requests to verify or change any information stored on Concord Supplies systems should be forwarded to the Concord Supplies Customer Support Center:
Cookies consist of information transferred to the hard drive of a visitor or buyer for the purpose of identifying the user or saving specific information about the user, such as personal preferences.
An IP address is the numeric address of a computer connected to the Internet. This address may be permanent or temporary depending on the type of connection. In all cases, the IP address is unique to only one computer or proxy server at one particular time.
Concord Supplies uses the IP address of the visitor or buyer for the purpose of tracking movement within the site, analyzing trends, reviewing broad demographic data and administering the site. All such information is used in an aggregate method only and not to monitor the movements or trends of any individual visitor or buyer.
From time-to-time, Concord Supplies will request information from visitors in connection with a promotion, contest or survey. Participation in such activities is completely voluntary. Information requested may include contact information, such as name and address, and other demographic information such as zip code, number of employees, sales or transaction volumes and other business related information. Contact information will be used only for the purposes of qualifying entries, contacting the winners, awarding prizes, or sending responses to questions or inquiries. The use of information from any particular survey will be made available within each survey and may include use for industry studies, customer preference reviews or for monitoring or improving use and satisfaction of Concord Supplies products and services.