Your satisfaction is our #1 priority. For this reason, our 100% Satisfaction Guarantee is simple.
Concords Premium compatible / remanufactured ink and toner items NOW come with a Lifetime Warranty covering all defects. Our other compatible brands (e.g. Innovera, Xerox) are able to be returned within 1 year from the original date of purchase if defective. Please contact a Concord Supplies customer service representative to arrange for an exchange or refund.
Items ordered in error which are unopened may be returned within 60 calendar days from the original date of purchase. Contact a Concord Supplies customer service representative to arrange for the return and refund of such items. Shipping charge are non-refundable in this circumstance.
Please review our Return Policy for specific details and instructions regarding the return or exchange of products.
Should you have any questions regarding this guarantee, please Contact Us.